Choose to serve & the world will start loving you immediately.
This is the era of customers delight. Only those Companies who are able to provide their customers with not only satisfaction but pure delight, are here to stay. Our course aims at producing customer service professionals, who know the pulse of the market, products, & customer needs. We provide an insight into customer’s needs, wants, & demands, the buying motive, the purchase procedures & the complete customer psyche.
A through understanding of customer enables them to deal with the customers efficiently & productively

Course curriculum

• Overview of the Customer service Industry
• Customer service environment
• Consumer behavior
• Product knowledge
• Customer service department
• Communicating with the internal & external customer
• Complaint handling
• Addressing Information needs of the customer
• Customer relationship management

Teaching methodology
We follow the OGLO method

This we do through  
-lectures by our faculty & industry experts
-case study
-simulation
-role playing
-vestibule training
-Group discussions
-presentations
-transaction analysis

Assessment

Internal assessment will be conducted at the following intervals:

• On completion of 25% of the curriculum
• On completion of 50% of the curriculum
• On completion of 75% of the curriculum

Final assessment will be conducted at the end of the teaching term and certificates will be awarded to qualifying candidates

Duration        120 hrs